--- title: Blog | Advice for Canadian Small Business Owners, Chartered Accountant | Business Processes description: Business Processes | Advice for Canadian Small Business Owners, Financial Results, Business Results, Big Data, Cloud-Based Systems, Investment Strategy --- [Home](http://www.inhousecfo.com/) [Contact Us](http://www.inhousecfo.com/contact/contact-us/) [Blog](http://inhousecfo.hs-sites.com/blog) [![InHouseCFO logo](https://www.inhousecfo.com/hubfs/inhousecfo/inhousecfo_logo1.jpg)](http://www.inhousecfo.com/) ![inhousecfo](https://www.inhousecfo.com/hubfs/inhousecfo/header-images.jpg) - [Home](http://www.inhousecfo.com) - [About Us](http://www.inhousecfo.com/about-us/our-people) - [Our People](http://www.inhousecfo.com/about-us/our-people) - [Philosophy](http://www.inhousecfo.com/about-us/philosophy) - [History](http://www.inhousecfo.com/about-us/history) - [Future](http://www.inhousecfo.com/about-us/future) - [Our Services](http://www.inhousecfo.com/our-services) - [Special Projects](http://www.inhousecfo.com/our-services/special-projects) - [CFO for Canadian SMB's](http://www.inhousecfo.com/our-services/business-oversight) - [Risk Management & Insurance](http://www.inhousecfo.com/our-services/risk-management---insurance) - [Investment](http://www.inhousecfo.com/our-services/investment) - [Planning](http://www.inhousecfo.com/our-services/planning) - [Our Solutions](http://www.inhousecfo.com/our-solutions/overview/) - [Overview](http://www.inhousecfo.com/our-solutions/overview) - [Small Business Software](http://www.inhousecfo.com/our-solutions/information-systems) - [Accounting solutions](http://www.inhousecfo.com/our-solutions/information-systems/online-accounting-software-for-small-businesses-in-Canada) - [Marketing Software](http://www.inhousecfo.com/our-solutions/information-systems/marketing-software-for-Canadian-SMB) - [CRM Software](http://www.inhousecfo.com/our-solutions/information-systems/crm-software-for-SMBs-in-Canada) - [Investment](http://www.inhousecfo.com/our-solutions/investment) - [Insurance](http://www.inhousecfo.com/our-solutions/insurance) - [Structural](http://www.inhousecfo.com/our-solutions/structural) - [Banking](http://www.inhousecfo.com/our-solutions/banking) - [Pricing](http://www.inhousecfo.com/pricing-for-services) - [Blog](http://inhousecfo.hs-sites.com/blog) - [Contact](http://www.inhousecfo.com/contact/contact-us/) - [Locations, how to reach us](http://www.inhousecfo.com/contact/contact-us) - [I'm interested, let's talk](http://www.inhousecfo.com/contact/why-did-you-visit-us-) - [Partner Sites](http://www.inhousecfo.com/contact/partner-sites) # InHouseCFO's Small Business Blog ## [No Small Business in Canada Should Treat Customers Like Rogers Does.](http://www.inhousecfo.com/blog/bid/396488/No-Small-Business-in-Canada-Should-Treat-Customers-Like-Rogers-Does) Posted by [Donald Cameron](http://www.inhousecfo.com/blog/author/donald-cameron) on Fri, Sep 12, 2014 - [Tweet](https://twitter.com/share) [![](https://www.inhousecfo.com/hs-fs/file-1619161021-jpg/images/istock_000044358210small-resized-600.jpg)](http://www.inhousecfo.com/blog/bid/396488/No-Small-Business-in-Canada-Should-Treat-Customers-Like-Rogers-Does) ## A Good Example of What Happens When Your Business is Part of an Oligopoly. Here's the text of an interaction I had today with the "Live Chat" service of Rogers. It's as a result of their self service sites for consumer and small business in Canada being down all day. [Read More](http://www.inhousecfo.com/blog/bid/396488/No-Small-Business-in-Canada-Should-Treat-Customers-Like-Rogers-Does) 2 Comments [Click here to read/write comments](http://www.inhousecfo.com/blog/bid/396488/No-Small-Business-in-Canada-Should-Treat-Customers-Like-Rogers-Does#comments-listing) Tags: [Business Processes](http://www.inhousecfo.com/blog/topic/business-processes) ## [One Simple Way to Increase Your Small Business Income](http://www.inhousecfo.com/blog/bid/325812/One-Simple-Way-to-Increase-Your-Small-Business-Income) Posted by [Donald Cameron](http://www.inhousecfo.com/blog/author/donald-cameron) on Thu, Aug 08, 2013 - [Tweet](https://twitter.com/share) [![](https://www.inhousecfo.com/hs-fs/file-249311249-jpg/images/low_hanging_fruit-resized-600.jpg)](http://www.inhousecfo.com/blog/bid/325812/One-Simple-Way-to-Increase-Your-Small-Business-Income) SMB owners are always looking for low hanging fruit ways to beat the competition and increase their income. There’s one area that, as we provide our services as part time CFO for small businesses in Canada, we see is consistently overlooked. [Read More](http://www.inhousecfo.com/blog/bid/325812/One-Simple-Way-to-Increase-Your-Small-Business-Income) 3 Comments [Click here to read/write comments](http://www.inhousecfo.com/blog/bid/325812/One-Simple-Way-to-Increase-Your-Small-Business-Income#comments-listing) Tags: [Business Processes](http://www.inhousecfo.com/blog/topic/business-processes), [Sales](http://www.inhousecfo.com/blog/topic/sales) ## [A Guide to Business Processes for SMB's - Marketing & Sales](http://www.inhousecfo.com/blog/bid/312205/A-Guide-to-Business-Processes-for-SMB-s-Marketing-Sales) Posted by [Donald Cameron](http://www.inhousecfo.com/blog/author/donald-cameron) on Tue, Apr 16, 2013 - [Tweet](https://twitter.com/share) [![](https://www.inhousecfo.com/hs-fs/file-208922878-jpg/images/sample_marketing_bp.jpg)](http://www.inhousecfo.com/blog/bid/312205/A-Guide-to-Business-Processes-for-SMB-s-Marketing-Sales) #### Marketing and Sales All businesses, of any size and nature need to start their business plan execution with marketing activities, which, in turn generate leads that turn into opportunities, and hopefully sales. From this, administation, finance, HR, and other stakeholder relations follow.It's a well known fact that identifying the processes that the business should follow in all of these areas in a disciplined way, and memorializing them in an easy to follow manner increases results faster. Our experience, however, has been that small and mid-sized business (SMB) owners, while they have interest, they don't have the time and frankly the training and experience to do this. [Read More](http://www.inhousecfo.com/blog/bid/312205/A-Guide-to-Business-Processes-for-SMB-s-Marketing-Sales) 0 Comments [Click here to read/write comments](http://www.inhousecfo.com/blog/bid/312205/A-Guide-to-Business-Processes-for-SMB-s-Marketing-Sales#comments-listing) Tags: [Marketing](http://www.inhousecfo.com/blog/topic/marketing), [Business Processes](http://www.inhousecfo.com/blog/topic/business-processes), [Sales](http://www.inhousecfo.com/blog/topic/sales) [All posts](http://www.inhousecfo.com/blog/all) ### Subscribe by Email ### Latest Posts ### Browse by Tag - [Big Data (2)](http://www.inhousecfo.com/blog/topic/big-data) - [Budgeting (2)](http://www.inhousecfo.com/blog/topic/budgeting) - [Business Intelligence (5)](http://www.inhousecfo.com/blog/topic/business-intelligence) - [Business Processes (3)](http://www.inhousecfo.com/blog/topic/business-processes) - [Business Reading (1)](http://www.inhousecfo.com/blog/topic/business-reading) - [CFO for small business (8)](http://www.inhousecfo.com/blog/topic/cfo-for-small-business) - [Cloud Reporting (7)](http://www.inhousecfo.com/blog/topic/cloud-reporting) - [Investments (2)](http://www.inhousecfo.com/blog/topic/investments) - [KPI (2)](http://www.inhousecfo.com/blog/topic/kpi) - [Marketing (2)](http://www.inhousecfo.com/blog/topic/marketing) - [Picking a Professional (9)](http://www.inhousecfo.com/blog/topic/picking-a-professional) - [Remote Working (1)](http://www.inhousecfo.com/blog/topic/remote-working) - [Sales (3)](http://www.inhousecfo.com/blog/topic/sales) - [SMB Systems (8)](http://www.inhousecfo.com/blog/topic/smb-systems) - [Tax Planning (1)](http://www.inhousecfo.com/blog/topic/tax-planning) ### Follow Us ### Posts by Month - [May 2020 (1)](http://www.inhousecfo.com/blog/archive/2020/05) - [September 2014 (1)](http://www.inhousecfo.com/blog/archive/2014/09) - [May 2014 (2)](http://www.inhousecfo.com/blog/archive/2014/05) - [March 2014 (1)](http://www.inhousecfo.com/blog/archive/2014/03) - [February 2014 (1)](http://www.inhousecfo.com/blog/archive/2014/02) - [January 2014 (2)](http://www.inhousecfo.com/blog/archive/2014/01) - [December 2013 (1)](http://www.inhousecfo.com/blog/archive/2013/12) - [November 2013 (3)](http://www.inhousecfo.com/blog/archive/2013/11) - [October 2013 (1)](http://www.inhousecfo.com/blog/archive/2013/10) - [September 2013 (3)](http://www.inhousecfo.com/blog/archive/2013/09) - [August 2013 (3)](http://www.inhousecfo.com/blog/archive/2013/08) - [July 2013 (3)](http://www.inhousecfo.com/blog/archive/2013/07) - [June 2013 (2)](http://www.inhousecfo.com/blog/archive/2013/06) - [May 2013 (2)](http://www.inhousecfo.com/blog/archive/2013/05) - [April 2013 (5)](http://www.inhousecfo.com/blog/archive/2013/04) - [January 2013 (1)](http://www.inhousecfo.com/blog/archive/2013/01) - [September 2012 (1)](http://www.inhousecfo.com/blog/archive/2012/09) - [Home](http://www.inhousecfo.com/) - [About Us](http://www.inhousecfo.com/about-us/our-people) - [Our Services](http://www.inhousecfo.com/our-services/) - [Our Solutions](http://www.inhousecfo.com/our-solutions/overview/) - [Pricing](http://www.inhousecfo.com/pricing-for-services/) - [Blog](http://www.inhousecfo.com/blog/) - [Contact](http://www.inhousecfo.com/contact/contact-us/) © 2015 InHouseCFO