A Good Example of What Happens When Your Business is Part of an Oligopoly.
Here's the text of an interaction I had today with the "Live Chat" service of Rogers. It's as a result of their self service sites for consumer and small business in Canada being down all day.
A very good example of how not to service customers.
Rogers Live Chat
5:13 PM Connecting...
5:13 PM Connected. One of our Rogers specialists will be with you shortly. Please standby, you will receive an alert when we're available to help.
5:13 PM Support session established with Matthieu.
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